Refund Policy
Effective Date: [Insert Date]
At Ixora Pewter, we aim to deliver high-quality custom products. Please read our return and refund terms below:
1. Custom Product Policy
Since all our trophies, medals, and awards are custom-made, we do not accept returns or refunds unless:
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The product is defective or damaged during delivery.
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The product delivered is significantly different from what was confirmed in the order.
2. Reporting an Issue
If there is an issue, please contact us within 3 days of receiving your item:
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Email: ixorapewter@gmail.com
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Include: Order number, photo of the product, and explanation of the issue.
3. Refund or Replacement
Once we verify the issue, we will offer one of the following:
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A replacement product (free of charge), or
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A partial/full refund (depending on the case).
Refunds will be issued to the original payment method.
4. Non-Refundable Situations
We cannot offer refunds or returns for:
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Changes of mind
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Minor imperfections due to handcrafted nature
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Incorrect designs approved by the customer before production